What are complaints?
A complaint is a statement that you can make about something that has been unacceptable or unsatisfactory for you. Complaints can be about someone not following the rules, someone being treated unfairly, or other things.
People can make complaints about lots of different things in different ways. Generally, the most common requests for legal advice about complaints are for:
- Complaints about Police
- Complaints about a health service
- Complaints about a private lawyer
People can also make complaints against a financial institution (such as a bank) or consumer provider (such as a rental company), among others. A lawyer can help you to determine what type of complaint is appropriate for your situation. You can also make a complaint about being treated unfairly because of things like your race, sex, pregnancy or religious belief – complaints about this treatment are called “discrimination” complaints.
When should I get help with complaints?
You might consider seeking legal advice if you answer “yes” to any of the below questions:
- Has an individual, organisation or a Government Department treated you unfairly?
- Have you been discriminated against and need to make a complaint?
- Has something happened with Police that you want to make a complaint about?
- Have you seen a private lawyer and you want to make a complaint about their services?